Note: Make sure you are not selecting Run as administrator when installing - this will install for the administrator user, and not your own user.
Instead, double-click the .exe or right-clicking and then selecting Open to run the installer.
Installation issues can also be caused by conflicting plugins.If you’re still experiencing problems, please report it in our Community Forum and include the following information:
Your application version
Your Speckle connector version
What should I do if the plugin UI is empty or unresponsive, or if my application crashes?
If your connector window is floating, try docking it to your application to fix blank UI issues.For major issues, you can sometimes find a log file in your directory at AppData\Roaming\Speckle\Logs.
Please report your problem in our Community Forum and include the following information:
Your application version
Your Speckle connector version
A copy of the log
Why can't I add a new account?
This can happen if our desktop service isn’t running. Desktop Service is used for authenticating new accounts. If it’s not running, search for Speckle Desktop Services in Windows search and run it.
How do I uninstall my connector?
All Speckle connectors are installed like any other program. You can uninstall them directly from your system’s Applications. For a full uninstall, you should also remove Speckle Desktop Services as well as your Speckle connector.
How do I update my connector to the latest version?
You can always download the latest version of the connector in the web app.
If a new version of the connector is available, you will also see a notification in your connector UI.
In your application viewport, select the elements you want to publish.
Select Publish.
Your model is now published to Speckle and is available to the rest of your team.
What types of elements can I publish from Navisworks to Speckle?
All visible objects in the Navisworks scene can be published to Speckle. This
includes geometry from appended NWC, DWG, IFC, and RVT files. The export
includes: - object geometry (as meshes) - model hierarchy - attached
properties (from source files) - file metadata
Can I publish only selected objects or specific appended files?
You can publish any of the following:
A manual selection of objects, which can include a file in the scene.
A saved selection set
A saved search set
A saved view
Use the connector UI to choose which of these to send to Speckle.
Can I include saved timeliner information, redlines, or clash results?
Not at this time. The Navisworks connector currently focuses on object
geometry and properties. Markups and clash results are not exported.
Can I preserve selection sets or search sets when publishing?
While selection and search sets themselves are not preserved as named sets in
Speckle, as that concept doesn’t yet exist on the web, you can use them as
filters to choose what objects to send. The objects they reference will be
exported with full geometry and metadata.
How do I ensure my Navisworks model is correctly positioned in Speckle?
The connector uses the world coordinate system as defined in Navisworks. If
your model has an offset origin, it will be preserved in the Speckle model. To
align with other models, ensure a consistent shared coordinate system.
My Navisworks model is in real-world coordinates, how can I move it closer to the origin?
You can use the Transform option in the Speckle connector to apply a
translation to your model before publishing. This allows you to adjust the
position without modifying the original Navisworks file.
Do custom properties (e.g., element metadata or quantities) get published?
Yes. All custom properties attached to elements in Navisworks are included in
the Speckle export. These can be viewed in the Speckle web viewer by selecting
an object and inspecting its properties.
Will properties added with DataTools be sent?
Yes, any properties added to objects using DataTools in Navisworks will be
included in the export to Speckle. Ensure the properties are visible in the
object inspector before publishing.
Can I export the model as a tree structure or a flat list?
By default, the connector exports objects as a flat list. If you want to
preserve the model’s hierarchy (tree structure), enable the Preserve Hierarchy
option in the connector UI before publishing. Regardless of this setting, all
elements will include a path property that records their original
hierarchy within the model.
How reliable are large file uploads in recent versions?
Recent connector updates resolved a threading issue in upload handling and significantly reduced memory pressure for
large models. In practice, large Navisworks files that previously failed are now more likely to publish
successfully.
Why does my model have the wrong colors in the web browser viewer?
In the viewer, select the View Modes button in the side bar, and switch the view mode to Shaded. If you still don’t see your object colors, let us know in our Community Forum
Are bitmap or image-based material textures supported?
Image texture files are not supported. Speckle does not transfer bitmaps or other image maps (such as JPG or PNG files) embedded in materials from the source application.Speckle does carry PBR-style material data in general—where a connector maps to it, materials can include properties such as base colour, opacity, metalness, roughness, and emissive colour. That is not the same as shipping texture images: you get numeric material parameters, not image assets used for wood grain, brick patterns, and similar in the authoring tool.Different materials can still appear separately in the destination with distinct colours and PBR fields. What you see may look closer to a consistent shaded or PBR preview than to the full render-appearance with image maps in tools such as Revit or SketchUp. To use image textures in your target application, apply or remap them locally after you publish or load.
Why are some objects that I published missing from my model?
After you publish a Speckle model, click on the Report button to see any errors that may have occurred.
Click on any item in the report to highlight that item in your application. Some objects may not be supported for publishing.
If you would like to be able to load a model into , please reach out on our Community Forum: https://speckle.community/c/features
Include the following information:
Which application your Speckle model is published from
Why you want to load your model into
How frequently you would use this workflow (daily, weekly, monthly, longer).
