Note: Make sure you are not selecting Run as administrator when installing - this will install for the administrator user, and not your own user.
Instead, double-click the .exe or right-clicking and then selecting Open to run the installer.
Installation issues can also be caused by conflicting plugins.If you’re still experiencing problems, please report it in our Community Forum and include the following information:
Your application version
Your Speckle connector version
What should I do if the plugin UI is empty or unresponsive, or if my application crashes?
If your connector window is floating, try docking it to your application to fix blank UI issues.For major issues, you can sometimes find a log file in your directory at AppData\Roaming\Speckle\Logs.
Please report your problem in our Community Forum and include the following information:
Your application version
Your Speckle connector version
A copy of the log
Why can't I add a new account?
This can happen if our desktop service isn’t running. Desktop Service is used for authenticating new accounts. If it’s not running, search for Speckle Desktop Services in Windows search and run it.
How do I uninstall my connector?
All Speckle connectors are installed like any other program. You can uninstall them directly from your system’s Applications. For a full uninstall, you should also remove Speckle Desktop Services as well as your Speckle connector.
How do I update my connector to the latest version?
You can always download the latest version of the connector in the web app.
If a new version of the connector is available, you will also see a notification in your connector UI.
In your application viewport, select the elements you want to publish.
Select Publish.
Your model is now published to Speckle and is available to the rest of your team.
What types of SketchUp elements can I publish to Speckle?
You can publish all types of components, groups, faces, and lines to Speckle. Each published object includes:
Custom user attributes
Render materials
How do I see custom user attributes on my published SketchUp objects?
Select an object in your browser and look under the properties field to view all user attributes.
Why aren't my SketchUp materials applied correctly when loaded in other applications?
This usually happens when you apply materials to components instead of their faces. Apply materials to faces for correct display in other applications.
Why does my model have the wrong colors in the web browser viewer?
In the viewer, select the View Modes button in the side bar, and switch the view mode to Shaded. If you still don’t see your object colors, let us know in our Community Forum
Are bitmap or image-based material textures supported?
Image texture files are not supported. Speckle does not transfer bitmaps or other image maps (such as JPG or PNG files) embedded in materials from the source application.Speckle does carry PBR-style material data in general—where a connector maps to it, materials can include properties such as base colour, opacity, metalness, roughness, and emissive colour. That is not the same as shipping texture images: you get numeric material parameters, not image assets used for wood grain, brick patterns, and similar in the authoring tool.Different materials can still appear separately in the destination with distinct colours and PBR fields. What you see may look closer to a consistent shaded or PBR preview than to the full render-appearance with image maps in tools such as Revit or SketchUp. To use image textures in your target application, apply or remap them locally after you publish or load.
Why are some objects that I published missing from my model?
After you publish a Speckle model, click on the Report button to see any errors that may have occurred.
Click on any item in the report to highlight that item in your application. Some objects may not be supported for publishing.
To load a specific version, select it from the UI.
Your selected model is now loaded in .
How are Speckle models loaded in SketchUp?
All objects in Speckle models are loaded as Components in SketchUp. They’re created with the same layers you see when viewing your model in the browser.
Name of the object is loaded as component name
Render materials are applied.
Properties are loaded as user attributes.
Are properties from other applications, like Revit parameters, loaded in SketchUp?
Yes, all parameters found under the properties field are loaded as user attributes in SketchUp.
How do I see the user attributes on my loaded SketchUp objects?
To view them, you can use Attribute Helper plugin from SketchUp.
Why are some objects that I loaded missing from my model?
After you load a Speckle model, click on the Report button to see any errors that may have occurred.
Click on any item in the report to highlight that item in your application. Some objects may not be supported for loading in .
Are bitmap or image-based material textures supported?
Image texture files are not supported. Speckle does not transfer bitmaps or other image maps (such as JPG or PNG files) embedded in materials from the source application.Speckle does carry PBR-style material data in general—where a connector maps to it, materials can include properties such as base colour, opacity, metalness, roughness, and emissive colour. That is not the same as shipping texture images: you get numeric material parameters, not image assets used for wood grain, brick patterns, and similar in the authoring tool.Different materials can still appear separately in the destination with distinct colours and PBR fields. What you see may look closer to a consistent shaded or PBR preview than to the full render-appearance with image maps in tools such as Revit or SketchUp. To use image textures in your target application, apply or remap them locally after you publish or load.
Why can't I select a project in the UI—it's disabled?
This happens when you don’t have permissions to load a project. Contact the project owner to change your role.
Can I load a model via URL?
Yes. Next to the search box in the project selection dialog, there’s an Add model by URL option. Paste the model URL there.